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Custom Quote Request Form
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Q: What are grommets? A: Grommets are metal rings that are typically punched in along the edges of vinyl banners. These grommets can be used to hang the banners without damaging the vinyl material. The number of grommets used depends on the size of the banner that you order. Q: Are the edged hemmed? A: Yes, you can request hemming to reinforce the sides of your banners. Hemming can be done on the top and bottom or all four sides. You can also use hemming to add pole pockets to your banners. Q: What is the process for resolving any quality issues? A: We take great pride in the quality of our products and services. If you encounter any issues with either our service or quality, please feel free to call or write to us. We consider customer feedback an essential part of how we improve our business processes and service. In the unlikely event that there are product issues, please let us know and we will be happy to discuss all possible options with you in order to find a solution that works for you. Q: How can I review a proof before printing? A: We will send a digital proof for your approval before the final printing process. Please note that the proofs need to be reviewed very carefully in order to fix any spelling or artwork errors. Once approved, the proofs will be printed as is. The printed colours are based on the CMYK or Pantone values specified in the design file and may vary substantially from the proof colours when viewed any particular computer screen. Hard copy proofs are also available at an additional cost in order to preview the exact colour and artwork placement before committing to larger order. Q: At what resolution should I save my photos and graphics when placing a custom vinyl banner order? A: Resolution should be set to at least 300 dpi (dot per inch). Please note that pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixelated and blocky when printed on a banner. In addition, all photos and images should be saved in CMYK mode (as opposed to RGB mode) when possible. Images saved in RGB mode will likely not print properly. If you are unable to save your image in CMYK mode, please let us know. Q: Can you print on both sides of a banner? A: Yes, banners can be printed on both sides. The artwork for each side can be one or more spot colours as well as full colour. Q: If I need banners urgently, can I put a rush on my order? A: Yes. We can rush the production process to suit your requirements. Please make sure your account manager is aware of any such requirements before placing the order. Q: What are wind slits? A: Wind slits are half-moon shaped cuts that facilitate air-flow through the banner. While wind slits help to reduce air resistance, they can also cause premature ripping in the banner. We do not include wind slits by default but can add them upon request. |
